Return and Refund Policy

At LSDLBoutique, we are committed to providing you with a pleasant shopping experience and quality products. If an item does not suit you, here are our return and refund conditions applicable to all orders placed on www.lsdlboutique.ch.

1. Right of Withdrawal

You have a period of 30 calendar days from the receipt of your order to notify us of your wish to return a product, in accordance with Article 40a of the Swiss Code of Obligations (CO) and the mandatory rights of European consumers.

2. General Return Conditions

To be accepted, all returns must comply with the following conditions:

• The product must be unused, unworn, unwashed, and returned in its original packaging, with all tags intact.
• All returns must be pre-approved by our customer service via the contact form or online chat available on the website.
• Return shipping costs are covered by LSDLBoutique under standard conditions. See Article 5 for cases of defects or order errors.

3. Exceptions — Non-Returnable Items

For reasons of hygiene and safety, in accordance with commercial practices and Article 197 CO regarding defects, returns are not accepted for the following categories:

• Lingerie and underwear if the sealed packaging or hygiene seal has been opened.
• Intimate toys and hygiene items once unboxed or used.
• Consumable or perishable products (accessories, incense, or any product already opened).
• Customized or specially ordered items.
• Blind Boxes whose packaging has been opened — as the element of surprise is integral to the product, no returns or exchanges can be granted once the box is opened.

4. Return Procedure

1. Contact our customer service within 30 days of receiving your order via the contact form or by email at info@lsdlboutique.ch.
2. Once the return is approved by our team, you will receive detailed instructions and the return address.
3. Upon receipt and inspection of the returned item, the refund or credit note will be issued within 10 business days, according to the original payment method used for the order.

5. Defective Items or Order Error

If you receive a product with a manufacturing defect or if there is an error in your order, please contact us within 48 hours of receipt, in writing and with supporting photo(s). In this case, LSDLBoutique will fully cover the return shipping costs and will proceed, as appropriate, with a replacement, repair, or full refund.

6. Refunds

• Refunds are only issued for items returned in accordance with these conditions, excluding initial shipping costs, which remain the responsibility of the customer.
• The refund is issued via the same payment method used for the order.
• We reserve the right to refuse any refund if the return conditions are not met or if the returned item shows signs of use, deterioration, or missing packaging.

7. Unclaimed or Refused Delivery

Packages not collected at the post office, relay point, or upon delivery, as well as packages refused without valid justification by the recipient, will be partially refunded after deduction of outbound shipping costs, return costs, and any incurred handling fees.

8. Contact

For any questions related to a return or refund:

ALEX SMART WHOLESALE — SARL with a capital of €500.00 — 5 Rue de l'Industrie, 74000 Annecy, France — RCS Annecy 108 487 091 Email: info@lsdlboutique.ch Tel: +33 7 80 88 95 65 Contact Form: lsdlboutique.ch/pages/contact

LSDLBoutique is a brand operated by ALEX SMART WHOLESALE — fast shipping from Europe and internationally.